General
• Always say "please" when asking for something (or for someone to do something).
• Always say "thank you" when someone gives you something or does something for you.
• Avoid using profanity.
• Send handwritten notes of thanks when appropriate (e.g., for meetings, business, referrals, etc.). Email, IMs, and text messages are the least you can do... literally.
Attention
• Give your complete attention to the person with whom you’re talking (in appointments, at an event, in a meeting, anywhere).
• Avoid being distracted by other happenings in the room, cell phones, and other personal devices.
• Listen with the intent to understand rather than to respond. No interrupting and include small gaps of silence before responding.
Trade shows
• Be approachable (in posture and presence – avoid hands in pockets, arms crossed, frowns, etc.).
• Stand and smile when people are close to or in your space. Do not sit.
• Avoid small talk with team members that could keep someone from approaching you.
• Avoid sharing your personal challenges (e.g., fatigue, low show attendance, etc.).
• Greet people with a smile and a firm handshake.
• Do not eat or chew gum while working on the floor.
On the phone
• Answer the phone quickly and make outbound calls cheerfully.
• Return phone calls promptly – every minute may count for the prospect or customer (regardless of your schedule).
• Speak clearly. Avoid rambling and fluff statements with little value.
• Ask permission to use a speakerphone prior to use.
• Proactively announce all those attending a conference call.
• Keep on schedule for the time allotted.
• Do not chew gum.
Voicemail
• Speak clearly and to the point – avoid rambling.
• Leave your telephone number twice, repeating it slowly the second time.
• Write clearly and to the point – avoid rambling. Try not to exceed 250 words. Anything longer and it may be better to talk live, if possible.
• Bullet items when appropriate, and use paragraphs to make reading easier for your recipients.
• Conclude all email correspondence with your phone number and email address (every time).
• Reply-to-all in your emails only when everyone needs to see your reply.
Copying and distributing this article
Ormita provides free updates about the generic benefits of barter to those interested in local currency, community currency, countertrade, reciprocal trade, barter exchange, time dollars, hours and other forms of community trade vehicles.
You may freely copy and distribute this article provided that you attribute the author and/ or source as the Ormita Commerce Network.
About Ormita
The Ormita Commerce Network spans 5 continents, with direct representation in more than 17 countries plus additional partnerships in a further 59 countries. The business allows companies to exchange goods and services on a reciprocal trade arrangement.
Some of our Websites
Ormita Commerce Network Australia – www.ormita.com.au
Ormita Commerce Network Canada – www.ormita.ca
Ormita Commerce Network India – www.ormita.co.in
Ormita Commerce Network Mexico – www.ormita.com.mx
Ormita Commerce Network New Zealand – www.ormita.co.nz
Ormita Commerce Network United Kingdom – www.ormita.co.uk
Ormita Commerce Network United States of America (USA) – www.ormita.com
For Licensee, Franchise and Partnership Enquiries please visit : www.ormitacorporate.com
